We don't do direct exchanges. Place a new order for the size you want, then return the one you don't, for store credit (no fee) or a refund. If your order hasn't shipped yet, email us and we can change the size on it.

About 7–10 business days after your return arrives, while we inspect it. Then store credit is emailed to you as a gift card code, and refunds take 3–5 business days to post. If it's been longer than that, email us with your order number.

Yes. You get a return label for a flat $25, taken from your store credit or refund. The 30 days, the conditions and the options are the same as U.S. returns.

We'll email you why. Worn, washed or dirty items (odor, hair, stains) can't be credited or refunded. We can send the item back to you, and you'd cover that shipping.

Anything bought at a marked-down price: the product page shows a crossed-out price. Sale items are final sale unless they arrive damaged, defective or wrong.

Start the return in the TikTok app, under your order. Orders from our own site go through the return portal.

No. International duties, customs and taxes are included at checkout, so there's nothing to pay when it arrives.

Email us your order number and we'll sort it out or send you a label.

Use the link in your shipping email, or track your order here.