Policy
Shipping & Returns
How we ship your order, and how to send something back. Questions? Email support@insomniavisuals.com and we'll sort it out.
Last updated October 2026
30 days
to return, counted from the day it's delivered
Full credit
store credit pays back every dollar, no fee
$15 fee
only if you choose a refund instead
Final sale
on anything bought at a marked-down price
$125+
free U.S. shipping
0–1 days
for us to ship your order
01
Returns
Not the right fit? Send it back within 30 days of delivery. Every return is inspected when it arrives.
Final sale
Anything bought at a marked-down price (you'll see a crossed-out price on the product page) is final sale: no returns or exchanges, unless it arrives damaged, defective or wrong. See Damaged, defective or wrong item.
We take back
- Full-price items, within 30 days of delivery
- Unworn, unwashed items
- Items in the condition we sent them: no odor, hair, stains or marks
We can't take back
- Sale items (see final sale above)
- Worn, washed, altered or dirty items
- Items sent back after the 30 days
Store credit
Full value, no fee. We email you a gift card code once your return is approved (check your spam folder). Use it on any order.
Refund to your original payment method
The value of your return minus a $15 restocking fee. It posts to your card or account 3–5 business days after your return is approved.
Need a different size?
We don't do direct exchanges. Place a new order for the size you want, then return the one you don't. Sizes can sell out, so ordering first is the safest way. Choose store credit and there's no fee. If your order hasn't shipped yet, email us and we can change the size on it.
Returning from the U.S.
Free prepaid label, or a QR code you can scan at a USPS drop-off. You get it when you start your return.
Store credit: full value. Refund: minus the $15 restocking fee.
Returning from outside the U.S.
We accept international returns. The return label is a flat $25, taken from your credit or refund.
Same 30 days, same conditions. Store credit: full value minus $25. Refund: minus the $25 label and the $15 restocking fee.
How to return
Start in our return portal. It only takes a couple of minutes.
Start your return
Open the return portal and enter your order number and email. Pick the items you're sending back, and whether you want store credit or a refund.
Can't use the portal? Email support@insomniavisuals.com and we'll start it for you.
Get your label
U.S. returns get a free prepaid label, or a QR code to scan at a USPS drop-off. International returns get a label for a flat $25, taken from your credit or refund.
Ship it back
Pack the item, attach the label and drop it off. Keep your tracking number until your credit or refund arrives.
We inspect it
Inspection takes about 7–10 business days after your return arrives. Busy periods can run longer. We'll email you the result.
Get your credit or refund
Store credit comes by email as a gift card code. Refunds post in 3–5 business days.
02
Damaged, defective or wrong item
If something arrives damaged, defective or isn't what you ordered, that's on us. Sale items are covered too.
Email support@insomniavisuals.com with your order number and a couple of clear photos (include the tag if it's a print or fabric issue). Please don't wear or wash it first.
Depending on the issue and what's in stock, we'll send a replacement, or give you store credit or a refund. There's no return fee, and in most cases you won't need to send the item back.
Normal wear, and damage from washing it differently than our care guide says, aren't covered.
03
Shipping
Orders ship from our warehouse within 0–1 business days, and every order comes with tracking. We email your tracking number as soon as it's on the way.
Estimated delivery
- United States
- 2–5 business days
- Australia
- 5–8 business days
- United Kingdom
- 5–8 business days
- Europe (EU)
- 5–8 business days
- Other countries
- Shipping options shown at checkout
Business days after your order ships. Customs, holidays and weather can add time.
Shipping costs
- U.S. orders $125+
- Free
- U.S. orders under $125
- Calculated at checkout
- International orders
- Calculated at checkout
- Duties, customs and taxes
- Included, nothing to pay on delivery
Free shipping applies to U.S. orders only. Pre-orders ship on the timeline shown on the product page.
Countries we ship to (27)
- Australia
- Austria
- Belgium
- Canada
- Croatia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Ireland
- Italy
- Lithuania
- Luxembourg
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom
- United States
04
Orders and packages
Change or cancel an order
Email us as soon as you can, because orders ship within 0–1 business days. We can change a size or cancel until your order ships. Cancelled orders are refunded to your original payment method within 3–5 business days.
Once an order has shipped we can't edit or cancel it, but you can return it after it arrives.
Sold out after you ordered
If something sells out after you check out, we'll email you. You can swap it for something else, wait for a restock, or take store credit or a refund.
Wrong address or uncollected parcel
Please double check your address at checkout. We can't change it once a parcel is with the carrier.
If a parcel comes back to us because of an incorrect address or because it wasn't collected, we can re-ship it (you pay the shipping again) or refund the order minus the original shipping cost and the $15 restocking fee.
Lost or stolen packages
Tracking stalled, or your parcel looks lost in transit? Email us and we'll chase it with the carrier.
Once the carrier marks a package delivered, we're not responsible for packages that are lost, stolen or tampered with. If it says delivered and you can't find it, check with your neighbors and the carrier, then email us and we'll help where we can.
05
Questions
Can I exchange for a different size?
We don't do direct exchanges. Place a new order for the size you want, then return the one you don't, for store credit (no fee) or a refund. If your order hasn't shipped yet, email us and we can change the size on it.
How long until I get my credit or refund?
About 7–10 business days after your return arrives, while we inspect it. Then store credit is emailed to you as a gift card code, and refunds take 3–5 business days to post. If it's been longer than that, email us with your order number.
I'm outside the U.S. Can I return something?
Yes. You get a return label for a flat $25, taken from your store credit or refund. The 30 days, the conditions and the options are the same as U.S. returns.
What if my return doesn't pass inspection?
We'll email you why. Worn, washed or dirty items (odor, hair, stains) can't be credited or refunded. We can send the item back to you, and you'd cover that shipping.
What counts as a sale item?
Anything bought at a marked-down price: the product page shows a crossed-out price. Sale items are final sale unless they arrive damaged, defective or wrong.
I ordered through TikTok Shop. How do I return it?
Start the return in the TikTok app, under your order. Orders from our own site go through the return portal above.
Do I pay customs or duties?
No. International duties, customs and taxes are included at checkout, so there's nothing to pay when it arrives.
My return label or QR code isn't working.
Email us your order number and we'll sort it out or send you a label.
How do I track my order?
Use the link in your shipping email, or track your order here.
Still need help?
Email us with your order number and we'll reply within 48 hours.